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AICPA Service Organization Control Reports (SOC)

Text Messaging Aiding Bill Collection

Wednesday, June 26th 2013 1:19 pm
If your company is looking into adding text messaging to your bill collection efforts there are a few things to consider. Text messaging has gained momentum in the receivables arena with the continuing growth in smart phone usage. Text messaging can positively influence a company's bill collection success by following a few guidelines.... * Make sure you have an on-line pay portal that gives the consumer the ability to go online and log into a secure website to view balances and payment history as well as make a payment. * Offer the consumer the ability to opt in AND opt out of the text messaging service. * Consider the demographics of your consumers- obviously the greater your percentage of younger generation consumers the greater the usage and your success. At CPSstatements.com we can provide the information and consultation to answer any questions and provide the guidance to help determine if text messaging notification is a good fit for your organization.