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AICPA Service Organization Control Reports (SOC)

NOT With CPSstatements.com? 35% of your patients probably find their bill NOT easy to understand

Wednesday, February 17th 2016 10:59 am
The bottom line is when you print to mail statements with CPS… Patients aren’t confused, patients pay. A 2015 study reported to HFMA by a network of hospitals showed that even though the Director of Patient Financial Services thought that facilities were using PFB, Patient Friendly Billing formatted statements… 35% of their unhealthy patients still found their bills not easy to understand regardless of financial status. We already know that patients are far less likely to pay a bill they don’t understand. The study found that patients who were unhappy with the billing cycle would also be far less likely to refer anyone to the hospitals services. CPSstatements.com has been industry metric, above standard in PFB from the very start. We have a proven combination of strategies such as variable patient friendly message boxes, subliminal color advancement, watermarking advancement, reduced detail and statement layouts that are formatted to appear plain enough for the patient to understand yet professional, as well as informational. Here at CPS it is common for us to receive feedback from new clients, thankful for their reduced number of office calls related to billing questions. They also experience an increase in A/R. The bottom line is when you print to mail statements with CPS… Patients aren’t confused, patients pay.